Troubleshooting image upload errors

Answered

Sometimes Unstack will return an error message when you try to upload an image, video, or pdf. Often times these errors are simply our system rejecting the file upload because of an error in the file itself. 

The easiest way to troubleshoot these types of errors is simply to convert the file to another format. We recommend using "https://cloudconvert.com/" to do this. 

Once the original file has been converted, try uploading that to Unstack. If the issue persists, please let our support team know. 

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