Connecting your Namecheap domain

Subscription note

If you're not on a paying plan you will not receive SSL or Root Domain Redirection. Due to this, you'll only see one DNS record.

This document has a prerequisite

You'll need to already have completed the steps in our custom domain configuration document.

With the 1-3 records you have within your Unstack settings page, you'll follow these steps. You'll want to note down the records you'd received from Unstack as we'll be copying and pasting them into Namecheap.

Here's a run-down of how we'll reference these records in a human-friendly way throughout this document:

Record Name Record Type Record Description
WWW Record CNAME This record has a HOST of "www" and is named the www record since it hosts/establishes the hosting of your domain.
Root Domain Record A Record This record has a HOST of either nothing (blank) or "@" depending on your host. Within GoDaddy, you'll use "@."
SSL Record CNAME This record has a HOST which begins with an underscore (_) you'll need to verify the HOST and VALUE are both correct.
  1. Sign into your Namecheap account (The "Sign In" option is available in the header of the page)

  2. Select Domain List (2) from the left side menu and click the Manage button (3) next to your domain:
    domain_list_manage.png
  3. Navigate to the Advanced DNS tab (4)
    advanced_new_record.png

  4. Now, we'll add your WWW Record into the Advanced DNS tab of Namecheap:
    1. Click the Add New Record button (5) in the Host Records section
      advanced_new_record__1_.png
    2. Within the first dropdown for Type, you'll select "CNAME Record"
    3. In "Host" you'll enter "www"
    4. In "Value" you'll enter the value found within your Unstack settings page
      Image_2021-02-01_at_2.05.00_PM.jpg
    5. Set the TTL (time-to-live) to 30 Minutes
    6. Click the green checkmark icons8-checkmark-48.png to save these changes
  5. Next, we'll add the SSL Record into the Advanced DNS tab of Namecheap:
    1. Click the Add New Record button (5) in the Host Records section
      advanced_new_record__1_.png
    2. Within the first dropdown for Type, you'll select "CNAME Record"
    3. In "Host" you'll enter the SSL "Name" value found in your Unstack settings page, this will always begin with an underscore (_):
      Image_2021-02-01_at_2.02.16_PM.jpg
    4. In "Value" you'll enter the value found within your Unstack settings page
      Image_2021-02-01_at_2.05.00_PM.jpg
    5. Set the TTL (time-to-live) to 30 Minutes
    6. Click the green checkmark icons8-checkmark-48.png to save these changes
  6. As for the last record, we'll now adjust these instructions for adding our Root Domain A Record into your Advanced DNS tab of Namecheap:
    1. Click the Add New Record button (5) in the Host Records section
      advanced_new_record__1_.png
    2. Within the first dropdown for Type, you'll select "A Record"
    3. In "Host" you'll enter "@"
    4. In "Value" you'll enter the IPv4 value found within your Unstack settings page which will follow this format (##.###.##.###):
      Image_2021-02-01_at_2.05.00_PM.jpg
    5. Set the TTL (time-to-live) to 30 Minutes
    6. Click the green checkmark icons8-checkmark-48.png to save these changes
  7. Once you've completed this configuration it may take 24-48 hours for your domain connection to finalize and be recognized as "Properly configured" within Unstack.

And, done! If you need help, please reference this document on CNAME records and this document on A records from Namecheap and contact the Namecheap support team.

Troubleshooting

It's showing as "Pending" within Unstack

If: All records are added, 24-hours has passed, and proxying is disabled, send a screenshot of your DNS to Unstack support for personalized support!

An ___ record with that host already exists.

This error means that this host is already present as a DNS record within your Cloudflare account. Unstack cannot advise on the deletion of records.

We advise you either (1) contact your technical manager for help in deleting the issue-causing record(s) or (2) contact Cloudflare support for further help.

Unsecure domain

Please ensure you've activated SSL for your custom domain and have inputted the respective SSL Record. If you have, it can take up to 48-hours to activate.

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