Connecting your Ionos (1&1) domain

Subscription note

If you're not on a paying plan you will not receive SSL or Root Domain Redirection. Due to this, you'll only see one DNS record.

This document has a prerequisite

You'll need to already have completed the steps in our custom domain configuration document.

With the 1-3 records you have within your Unstack settings page, you'll follow these steps. You'll want to note down the records you'd received from Unstack as we'll be copying and pasting them into Ionos.

Here's a run-down of how we'll reference these records in a human-friendly way throughout this document:

Record Name Record Type Record Description
WWW Record CNAME This record has a HOST of "www" and is named the www record since it hosts/establishes the hosting of your domain.
Root Domain Record A Record This record has a HOST of either nothing (blank) or "@" depending on your host. Within GoDaddy, you'll use "@."
SSL Record CNAME This record has a HOST which begins with an underscore (_) you'll need to verify the HOST and VALUE are both correct.
  1. Log in to IONOS and go to the Domains & SSL section.

  2. Next to the desired domain, click on the gear symbol under Actions and select Manage Subdomains.

  3. Next to the desired subdomain, click on the gear symbol under Actions and select DNS.

  4. On this page is where you'll add your records, first, add the WWW Record and SSL Record:
    1. Click "Add Record"
    2. Select "CNAME" for the Record Type
    3. Enter "www" in the hostname field
    4. In the "point to" field enter the "Value" provided for your WWW record within the Unstack settings page:
      Image_2021-02-01_at_2.05.00_PM.jpg
    5. Adding TTL is optional in Ionos. However, should you add it, the shortest option is popular.
    6. Click Save
    7. Repeat this process for the SSL record, however, instead of "www" you'll enter the "Name" value which begins with an underscore (_). You've completed this once TWO new records have been successfully added.
  5. Now, you'll add your Root Domain Record:
    1. Click "Add Record"
    2. Select "A Record" for the Record Type
    3. Enter "@" in the hostname field
    4. In the "point to" or "IPv4" field enter the "Value" provided for your @ (Root Domain) record within the Unstack settings page:Image_2021-02-01_at_2.05.00_PM.jpg
    5. Adding TTL is optional in Ionos. However, should you add it, the shortest option is popular.
    6. Click Save
  6. Once you've completed this configuration it may take 24-48 hours for your domain connection to finalize and be recognized as "Properly configured" within Unstack.

And, done! If you need help, please reference this document on CNAME records and this document on A records from Ionos (1&1) and contact the Ionos support team.

Troubleshooting

It's showing as "Pending" within Unstack

If: All records are added, 24-hours has passed, and proxying is disabled, send a screenshot of your DNS to Unstack support for personalized support!

An ___ record with that host already exists.

This error means that this host is already present as a DNS record within your Cloudflare account. Unstack cannot advise on the deletion of records.

We advise you either (1) contact your technical manager for help in deleting the issue-causing record(s) or (2) contact Cloudflare support for further help.

Unsecure domain

Please ensure you've activated SSL for your custom domain and have inputted the respective SSL Record. If you have, it can take up to 48-hours to activate.

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