Subscription note
If you're not on a paying plan you will not receive SSL or Root Domain Redirection. Due to this, you'll only see one DNS record.
This document has a prerequisite
You'll need to already have completed the steps in our custom domain configuration document.
With the 1-3 records you have within your Unstack settings page, you'll follow these steps.
Here's a run-down of how we'll reference these records in a human-friendly way throughout this document:
| Record Name | Record Type | Record Description |
| WWW Record | CNAME | This record has a HOST of "www" and is named the www record since it hosts/establishes the hosting of your domain. |
| Root Domain Record | A Record | This record has a HOST of either nothing (blank) or "@" depending on your host. Within GoDaddy, you'll use "@." |
| SSL Record | CNAME | This record has a HOST which begins with an underscore (_) you'll need to verify the HOST and VALUE are both correct. |
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After logging into IONOS and going to the Domains & SSL section, click on the gear symbol under Actions and select Manage Subdomains.
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Click the gear symbol under Actions and select Manage Subdomains.
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Click the gear symbol under Actions and select DNS.
- On this page, Click "Add Record, Select "CNAME" for the Record TypeEnter "www" in the hostname field
- In the "point to" field enter the "Value"(found in Unstack records), and click save (Repeat this process for all records).
Please reference this document on CNAME records and this document on A records from Ionos (1&1) and contact the Ionos support team for extra help.
Troubleshooting
If a ___ record with that host already exists, that means that this host is already present as a DNS record within your Ionos account. Unstack cannot advise on the deletion of records. (1) contact your technical manager for help in deleting the issue-causing record(s) or (2) contact Ionos support for further help.
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