The ability to transfer site ownership is only available within plans that have multiple users.
Support cannot help you with this process. Only the site owner may follow this process, if they are locked out, they should reset their password.
- While logged in as the current Site Owner, go to the Settings page within Unstack.
- Once there, click the Users already on the account whom you'd like to make the new Site Owner.
- Within the drawer that toggles open, click the dropdown below "Role" and select "Site Owner".
- Scroll down and click "Update User," then click "Okay" in the confirmation prompt that appears after reading its warning.
What happens if the Site Owner is unavailable?
Support cannot adjust the site owner for you unless the current site owner authorizes it through their verified email (or they verify themselves through another email).
What if the site owner left the company?
We'll reach out to them to verify these details. We'd also need internal documents proving this occurred. We cannot accept these documents/details from emails outside the domain the original email is.
What if the account owner has passed or fallen ill?
|CASE||HOW TO MANAGE IT|
|Death of site owner||Send verifying documents to support from an official, government source.|
|Prolonged illness of the site owner||The site owner must write to us, unless someone has been granted their Power of Attorney in which that person may contact us with verification of the Authorized and Notarized approved POA.|