How do I get in touch with Unstack support?

If you've already searched our guides, feel free to send our team a message here! Keep in mind our hours listed below.

 

Support Hours

We're here Monday thru Friday, 9:00am-5:00pm EST. (Excluding some holidays)

 

Live Chat Hours

Our live chat is on and off pending team member availability, we're staffed in support M-F 9a-5p EST, however, you may notice due to larger request volumes live chat may become unavailable.

Per our live chat system, live chat will never be accessible after 5p EST on M-F or before 9a EST on M-F.

 

Phone Support

We no longer offer phone support. Only our sales team leverages phone, so please do not call the Unstack phone line for support, we use email or live chat. If you need more advanced support, a team member may provide you a Zoom link.

 


Best Practices

Context is everything. If you're facing a larger issue or something that you're not receiving an in-app error or message for, consider sending us a video of the issue or some screenshots to help us understand what's going on. 

Additionally, any other info you can provide (like the URL) where you encountered this issue can be immensely helpful in speeding up the troubleshooting process on our end, which in speeds up the entire support process. 

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