Unstack Support Scope

When are we online?

Unstack Support is online at 9:00am EST to 5:00pm EST every Monday through Friday. However there may be times where our team is not online during this period (Holidays, Company Meetings, etc.). When this happens we'll do our best to communicate this to you!

While we are here to help however we can, there are certainly some things that fall outside the technical scope of our team. So, below is the full explanation of what and when we can lend a helping hand for you and your team.

What can we help with?

Unstack Features
Anything we built, we'll support. However, if your team built it or customized it beyond our app's features (i.e., added CSS/JS) we can no longer help you with that directly, instead, we'll provide some resources to get you on the right path.
Web Hosting and Performance
We're here to help you with the process of DNS, site load, and all other outlets of web hosting which occur and are originated within the Unstack platform.
This falls under out "if we built it, we support it" motto, if integration is acting up we'll take actions to ensure all processes on our side are firing correctly. However, we cannot login nor troubleshoot your account.

Limited Support

We hate to say no, however, our support team doesn't have the resources to provide aid on the following topics. Additionally, these topics are your team's responsibility to work on and uphold.

Custom Code
We cannot be responsible for providing, editing, reviewing, or helping with custom code even if it's in relation to a custom component. We will only be able to ensure the code we publicly provide is in working order.
SEO Optimization
We help with SEO in many ways natively. Outside of these, we cannot help you with SEO, SEO best practices, or SEO strategy.
Custom Integrations
If an integration is listed on our integrations page, we can help. However, if you injected a custom integration using our custom integration option, we cannot help with the validation or support of that integration.

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